SHIPPING
UPS Front Door Delivery: 3-5 Business Days
With Front Door Delivery, UPS can deliver most in-stock items including select furniture and lighting within 3-5 business days.
UPS Front Door Delivery: Next Day Delivery
Next day delivery restrictions:
- Available within the contiguous 48 states.
- An extra charge of $17.50 per address.
- Orders must be placed by 6PM PT Monday through Thursday to arrive by the next business day.
- Some restrictions apply.
Surcharges and Restrictions
Select oversized items have an additional delivery and processing surcharge; this charge is listed below the item price. UPS is unable to deliver to PO boxes. For more details on shipping, visit our Shipping Information Page.
SHIPPING
Delivery fees include applicable state mattress recycling fees. View the complete Shipping and Delivery Information page.
MATTRESS REMOVAL
Your new mattress purchase is eligible for an old mattress removal via our Premium In-Home delivery service. The mattress must be in sanitary condition. Pickup must be requested when you schedule your new order delivery.
CA Customers Only
Williams Sonoma is compliant with California’s Retailer Take Back Program Legislation.
If you are having your mattress delivered, we will take back your old mattress and/or foundation at no additional cost.
- All delivery or set-up fees for the products being delivered still apply.
- For white glove delivery, the old mattress and/or foundation will be taken at delivery of your new mattress.
- For parcel shipments, we are happy to pick up your old mattress and/or foundation. Please call us to schedule a pickup within 30 days of the delivery of your new mattress.
- Please note we may refuse to pick up the old mattress and/or foundation if it poses a health or safety risk.
For questions or to schedule a pickup contact:
- Pottery Barn Kids: 1.800.993.4923
STATE RECYCLING FEE
Select states require retailers to collect a recycling fee for the sale of any mattress, futon, foundation, and base. Pottery Barn Kids covers the cost of state-mandated recycling fees for our customers.
RETURNS
Mattresses, foundations and bases are final sale. They may not be returned or exchanged.
WARRANTY
When used with a proper supportive bed frame, your new mattress, foundation and base is protected by a limited manufacturer’s warranty. Although comfort exchanges are void, your purchase is covered from manufacturing, product or material defect.
For specific warranty information: Naturepedic Mattress Warranty
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