Shipping & Order Processing

Standard Shipping

Most purchases shipped from our warehouses will arrive within 4-5 business days. If there is a delay, we will notify you by mail or email.

Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box.

Next Day

For an extra charge of $26.00 per address we can arrange for next day delivery to most destinations within the contiguous 48 states.

Next day orders received by 9am PT Monday - Friday will arrive next business day; orders placed after 9am Friday - Sunday PT will arrive on Tuesday.

Next Day Delivery service is not available for some oversize items, In-Home Delivery and Assembly items, out of stock items, items on backorder, personalized/monogrammed items or for items shipped directly from the manufacturer. Please call 1.888.779.5176 for more information.

DOORSTEP DELIVERY

Doorstep Delivery service is available for select items at a lower flat rate.

With doorstep delivery, you are responsible for bringing the item into your home. For multi-unit buildings, items will be placed in a secure lobby area or with building concierge.

Assembly and packaging disposal is not included in doorstep delivery.

IN-HOME DELIVERY & ASSEMBLY

With In-Home Delivery and Assembly, items are brought into your home, most are unpacked and assembled, and the packaging is removed.

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture items can be delivered for a single flat rate, per shipping address. These items will be delivered by In-Home Delivery service providers. Eligible items will show “Unlimited Flat Rate Delivery” on the product page.

The exact shipping charge is based on your shipping location. Shipping times vary by vendor. See shipping tab for more details. Your order will ship when all items in your order are available for delivery.

In-Home Delivery and Assembly is only available in the contiguous 48 states. At this time, we are unable to ship items to Hawaii with our In-Home Delivery and Assembly, such as large furniture pieces or any items that exceed UPS shipping weight limits. Please call 1.888.779.5176 for more information.

Arranging a Delivery Date

Delivery is by appointment Tuesday – Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location.  A representative will call to arrange a delivery date and confirm an appointment timeframe (typically a 4-hour window).

SHIP TO STORE

Pick up at a local store for items that are not already in stock at the store.

Customer is charged a competitive flat-rate shipping fee for most eligible orders.

Delivery Timing

Customer is quoted delivery timing at checkout based on store order volume and transit time from the distribution center to the store.

Arranging Pickup

Email notification will be sent when an order is ready for pickup. Please contact the store to arrange a pickup time once your item has arrived. All orders should be picked up within 7 days of arrival.

OTHER SHIPPING

Shipping to Alaska, Hawaii, & the U.S. Territories

Items shipped to Alaska, Hawaii and U.S. territories are delivered by UPS or USPS with an additional charge of $20. If you wish to ship via Parcel Post to U.S. territories or APO/FPO addresses, please call Customer Service at 1.888.779.5176.

Some heavy or oversized items cannot be shipped outside the contiguous 48 states such as large furniture pieces or any items that exceed UPS shipping weight limits.

Gift Card Shipping

Standard delivery (5-7 business days), shipping and processing charges are free. Next day delivery available for a $12.00 charge – arrives in 1 business day if placed by 9am PT Mon – Fri. Orders placed after 9am PT Friday through Sunday will arrive on Tuesday.

Shipping to a Different Address

To ship an item to an address other than your billing address, click on the “Ship to Different Address” link in the Shopping Cart for each item and update the recipient information.

Shipping to a P.O. Box

We can ship most items to a P.O. Box. This excludes extra-large items and those shipped directly from our manufacturers. Please call 1.888.779.5176 for more information.

Shipping Delays

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 877.812.6235, and one of our sales associates will be happy to assist you.

ORDER PROCESSING

When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as drop shippers, who directly ship to customers.

INTERNATIONAL SHIPPING

You can visit our stores or shop now in a number of countires or regions globally

Americas

Canada* - potterybarnkids.ca

Mexico* - potterybarnkids.com.mx

Asia/Pacific

Australia* - potterybarnkids.com.au

India* - potterybarnkids.in

Republic of Korea* - potterybarnkids.co.kr

Philippines* - https://www.trunc.ph/trunc_at_home_ph/pottery-barn-kids

Middle East

Kingdom of Saudi Arabia* - potterybarnkids.com.sa

Kuwait* - potterybarnkids.com.kw

United Arab Emirates* - potterybarnkids.ae

*Prices on our website may differ from prices in stores. Delivery restrictions may exist.

SALES TAX

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.